Refund Policy

We want you to be sure TestTale works for your team before you pay, which is why every workspace starts with a free 14-day trial, no card needed. If it still isn't right after you subscribe, this is how refunds work.

14-day money-back guarantee

If you're not happy, ask for a refund within 14 days of your first payment for a new subscription (monthly or yearly) and we will refund it in full. No questions asked.

Renewals and added seats

• Renewal charges and charges for seats added during a billing period are not refundable, except where the law requires otherwise or as described below.
• If you were charged for a renewal you didn't intend (for example, you forgot to cancel a yearly plan), ask within 14 days of the charge and tell us your workspace hasn't been used since. We will usually refund it.
• Removing members gives a pro-rata credit towards later charges, rather than a cash refund.

Cancelling

You can cancel at any time under Settings → Billing & usage → Manage billing. You keep access until the end of the period you've paid for, and you won't be charged again. See our Terms of Service for details.

Service problems

If a serious problem on our side stopped you from using TestTale for a significant part of a billing period, contact us and we will offer a fair credit or refund.

How to ask for a refund

Email steadyqateam@gmail.com from your account email with your workspace name, or reply to your Paddle receipt. Our reseller Paddle.com processes approved refunds to the original payment method, usually within 5 to 10 business days.

Your legal rights as a consumer, where they apply, are not affected by this policy.